How often have you gone into problem solver mode the minute a friend or colleague begins a rant? What is it about human nature that 1) causes many of us to have an (almost) overwhelming urge to fix things, 2) makes us sure that ours is a good suggestion/solution or 3) think that our advice is welcomed?
When someone has a need to get something off their chest it’s been my experience that they often just want a friendly ear that hears all and judges nothing. Even when the listener sees a “bigger picture” it’s also been my experience that more often than not the person ranting does not want that clarity reflected back – at least at the time.
Because folks seek my opinion problem solver tends to be my default position. A recent conversation with a friend reminded me that when such a situation arises it’s good to ask, ‘Do you just want to vent…or would you like some feedback?
Cosmic Gardener - Cultivating a Life 